Do you have a query about the booking you just made?
Click on the headings below for more information about our booking procedures.
Unable to find the answer to your question? Our staff is happy to assist you with any problems or queries you might have.
Call us on 0800 083 4000(available 24 hours, 7 days a week)

I am a customer and:

  1. I need travel information: check-in times, luggage weight, etc.
  2. I have not received my booking confirmation
  3. The airline has cancelled my flight: am I entitled to a refund?
  4. I need information about methods of payment
  5. I need to make a booking for more than 9 people
  6. I have a technical problem with your website
  7. I have had payment problems
  8. My credit card limit is still blocked: what should I do?
  9. I have already bought a ticket and would now like to buy some extra services
  10. You have informed me that there is a change to my flight: what should I do?

1.I need travel information: check-in times, luggage weight, etc.

The airline companies provide precise travel information including check-in and luggage; the regulations of the main airlines are available from the airline information page. For further information, please call us on 0800 083 4000, 24 hours, 7 days a week.

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2. I have not received my booking confirmation

Are you sure you included your correct e-mail address? Access the mypage section using the e-mail address you supplied when booking and your password (which you may already have chosen or have yet to choose) to check whether your booking has already been confirmed or is still awaiting confirmation.
We have received numerous requests. It may take some time for us to confirm your booking. If you do not receive confirmation within 24 hours, please call us on 0800 083 4000, 24 hours, 7 days a week.

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3. The airline has cancelled my flight: am I entitled to a refund?

If you wish to know if you are entitled to a refund or to make a request for a refund, call us on 0800 083 4000, 24 hours, 7 days a week.
Please remember that the credit card you used when booking will be credited with any refund. Proof of this transaction will be shown on your next credit card statement. Alternatively, you can check it has been made by contacting your credit card's Customer Services department or your bank. Once the refund has been ordered, we cannot intervene in any way with regards to the amount of time needed to process the reimbursement.

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4. I need information about methods of payment

The website accepts payment with the following credit cards: Visa/Visa Electron, Mastercard, American Express and with PayPal.
Payment cannot be made by bank transfer or cheque.
For further information, please call us on 0800 083 4000, 24 hours, 7 days a week.

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5. I need to make a booking for more than 9 people

If you wish to make a booking for a group of more than 9 people, please call us 0800 083 4000, 24 hours, 7 days a week.

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6. I have a technical problem with your website

The website may sometimes be subject to technical problems.
Whenever this happens, our technicians work to solve the problem as quickly as possible.

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7. I have had payment problems

If you are sure that your credit card has sufficient funds, there may be problems with the bank's communications line. Please try again later.
If the problem persists, please call us on 0800 083 4000, 24 hours, 7 days a week.

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8. My credit card limit is still blocked: what should I do?

With a temporary credit limit, the amount the customer should pay upon booking is simply 'frozen' and not withdrawn from the customer's available funds. This means that no charge is made to your credit card until your booking is confirmed, therefore it doesn't have any effect on your interest or clearing period .
The fact that no funds are actually charged provides a guarantee to the customer as the airline may not confirm a booking. This may happen due to the fact that airline prices are extremely dynamic or because fare availability may run out in the short lapse of time between making the booking request and the airline's confirmation.
Should the booking not be confirmed, no charges will be made by either lastminute.com or the airline. The amount 'frozen' will be released immediately. However, the time actually necessary to return the available credit depends on the specific rules of each Bank. As such, the funds may not actually be available immediately.
In the event of a delay in releasing the funds, please contact your Credit Card's Customer Services department.

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9. I have already bought a ticket and would now like to buy some extra services

Some airlines offer a priority boarding service or allow you to add further hold luggage in addition to that already booked.
For more information, please call us on 0800 083 4000, 24 hours, 7 days a week.

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10. You have informed me that there is a change to my flight: what should I do?

If you wish to accept the change to your flight, simply click on the link in our e-mail; should you not wish to accept the change, call us on 0800 083 4000, 24 hours, 7 days a week.

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